Terms & Conditions

Terms Governing the Use of rockautocare Services

By accessing the rockautocare website or purchasing our products, you agree to comply with the following Terms and Conditions. Please review these terms carefully before placing an order.

General Terms

Accessing our website or completing a purchase constitutes acceptance of these Terms and Conditions. These terms apply to all transactions, purchases, and communications with rockautocare.

Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, rockautocare does not guarantee that all information is completely error-free. We reserve the right to correct inaccuracies and update product details without prior notice.

Order Acceptance & Cancellations

Order confirmation does not guarantee final acceptance.
We reserve the right to accept or decline any order at our discretion.
Additional verification may be required before processing orders.
Orders cannot be canceled after 24 hours of placement.
Orders canceled before shipping are subject to a 20% cancellation fee.
Orders canceled after shipping will incur a 50% cancellation fee.
Orders cannot be canceled once they have been shipped.

Pricing Policy

Prices are subject to change without prior notice.
If a pricing error occurs, we reserve the right to cancel affected orders and issue a full refund.

Payment & Chargebacks

Full payment is required at the time of purchase.
We accept secure and verified payment methods.
By completing a transaction, the buyer agrees not to initiate chargebacks for order disputes.
All disputes must be resolved directly with rockautocare.

Shipping & Delivery

Shipping is typically arranged within 7–14 business days after payment confirmation.
Delivery times may vary depending on location, weather conditions, logistics issues, or carrier delays.
rockautocare is not liable for missed delivery appointments or transit damage caused by shipping carriers.
Tracking details are generally provided within 2 business days after dispatch.
Freight deliveries require a commercial address with access to a forklift or liftgate.
If unloading equipment is unavailable, a $100–$150 service fee may apply within 30–45 days after delivery.

Returns & Refunds

Return window: 7 business days from delivery for damaged or missing parts.
Buyers must report issues within this period with photos and diagnostic codes if applicable.
If damage is accepted at delivery with a POD signature, the return request may be denied.
Approved returns may incur a 20–50% restocking fee and return shipping costs.
Minor cosmetic damage or missing accessories do not qualify for return.
Refunds are processed within 7–14 business days after inspection.
Shipping costs are non-refundable.
For more details regarding the Shipping Policy and Return Policy, please refer to our website.

Limitation of Liability

Indirect, incidental, or consequential damages.
Shipping delays or delivery errors due to incorrect buyer information.
Any expenses exceeding the purchase price of the product.

Warranty & Installation Responsibility

All parts are pre-owned and tested prior to shipment.
Parts may show signs of wear, rust, or minor cosmetic damage.
Fluids are drained and filters removed before shipping.
Buyers must install new gaskets, seals, and fluids during installation.
Installation must be performed by a licensed mechanic.
Warranty is void if installation is performed improperly or by unqualified personnel.

Full warranty details are outlined in our Warranty Policy and Authorization Form.

Intellectual Property

All content on this website including text, graphics, logos, images, and branding materials are the property of rockautocare or its content providers. Unauthorized reproduction, distribution, or use of this material is strictly prohibited.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information.

Governing Law

These Terms and Conditions are governed by the laws of the state in which rockautocare operates. Any legal disputes will be resolved exclusively in the appropriate state or federal courts.

Changes to Terms

rockautocare reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website or services after changes are posted constitutes acceptance of the revised terms.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Phone: +1 (888) 505-3697

SMS Terms of Service

By opting in to receive SMS/text messages from rockautocare, operated by Rock AutoCare LLC, through a website form or another approved opt-in method, you agree to receive SMS messages from Rock AutoCare LLC.

Types of messages: Depending on your interactions with us and the consent you provide, messages may include responses to automotive parts inquiries and quote requests; order confirmations and order status notifications; shipping and delivery updates; customer service and support communications; and follow-up messages regarding your requests or ongoing conversations. Promotional messages will be sent only where you have provided the required separate consent.

Message frequency: Messaging frequency may vary depending on your inquiries, orders, and interactions with our team.

Message and data rates: Message and data rates may apply depending on your mobile carrier and service plan.

Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and no further messages covered by that consent will be sent unless you opt in again.

Help and support: For assistance, reply HELP to any SMS message or visit www.rockautocare.com. You may also contact rockautocare at +1 (888) 505-3697.

Privacy and data sharing: SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information and SMS consent are handled in accordance with our Privacy Policy.

Consent to receive SMS messages is not a condition of purchasing any product or service.