Return and Refund Policy – Rock Autocare LLC

Rock Autocare LLC is committed to providing a transparent and structured return process while ensuring compliance with our operational policies and warranty terms.

1. Return Eligibility

• Returns are accepted within 7 business days of delivery.
• Items must be in original condition, unused, and returned in original packaging.
• A 25–35% restocking fee applies to all approved returns.
• Return shipping costs are the customer’s responsibility.
• To initiate a return, customers must submit the following within 2 business days of delivery:

• Diagnostic report from a licensed mechanic
• Photos and/or videos clearly showing the issue
• DTC (Diagnostic Trouble Codes)

Returns without complete documentation will be denied.

2. Non-Returnable Items

• Electrical components are non-returnable unless verified defective by Rock Autocare LLC.
• Custom orders, clearance items, and perishable goods are not eligible for return.
• Items with minor cosmetic damage (e.g., broken sensors, surface rust, scratches) must be repaired at the customer’s expense and do not qualify for return.

3. Return Process

• Email: contact@rockautocare.com
• Include:
• Order number
• Reason for return
• Required diagnostic documentation
• If approved, you will receive a Return Authorization Number (RMA) and return instructions.
• Returns without an RMA will not be accepted.
• Customers must arrange and pay for return shipping unless otherwise specified.

4. Refunds

• Once the returned item is received and inspected, we will notify you of the refund status.
• Approved refunds are processed within 7–10 business days and credited to the original payment method.
• Shipping costs are non-refundable.
• All refunds are subject to the applicable restocking fee.

5. Exchanges and Defective Items

• To exchange an item, follow the return process and place a new order.
• For defective items, submit required documentation within 2 business days of delivery.
• If the issue is verified, Rock Autocare LLC will determine whether a replacement or refund will be issued.

6. Chargeback Policy

By completing a purchase, the customer waives the right to initiate chargebacks for return or warranty-related issues. All disputes must be resolved directly with Rock Autocare LLC.

7. Late or Missing Refunds

If you have not received a refund:

• Check your bank account
• Contact your credit card company (processing times may vary)
• If unresolved, email: contact@rockautocare.com

8. Contact Us

For questions regarding this Return and Refund Policy:

Email: contact@rockautocare.com
Phone: +1 (888) 505-3697